Refund policy
AFRONYM Return & Refund Policy
Last updated: [Today’s Date]
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
- unworn
- unused
- in original condition
- with original tags and packaging
Proof of purchase is required.
To begin a return request, contact:
Return instructions will be provided once your request is reviewed and approved.
Items returned without prior authorization will not be accepted.
Damages & Order Issues
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us immediately at:
We will review the issue and work toward an appropriate resolution.
Non-Returnable Items
We do not accept returns for:
- gift cards
- final sale items
- personalized or custom items
If you are unsure whether your item qualifies for return, contact us before initiating a request.
Exchanges
To exchange an item, we recommend submitting a return request first. Once approved, a separate order can be placed for the replacement item.
European Union Customers
If your order is shipped to the European Union, you may cancel or return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.
Returned items must remain unworn, unused, and in original condition with tags and packaging intact.
Refunds
Once your return is received and inspected, we will notify you regarding approval status.
Approved refunds are issued to the original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund approval, contact: